D+H Web Site Usage Agreement ("Agreement")

This Agreement outlines the terms and conditions governing your use of the web site of D+H, Limited Partnership ("D+H). This Agreement is executed by D+H, Limited Partnership by its general partner D+H G.P. Inc.

Your continued access or use of this site indicates your acceptance of this Agreement. For further information, please also review our Privacy Statement, our Security Statement and our Guarantee Policy, which statements and guarantee form part of this Agreement.

This Agreement has been updated by D+H effective June 30, 2004. D+H reserves the right to make updates, alterations or modifications to this site and this Agreement. D+H may amend any provision of this Agreement by providing you with notice of the amendment(s) either before or after such changes take effect. Notice may be provided to you by way of a notice on the D+H web site indicating that this Agreement has been amended by way of a revised effective date. Your continued access to or use of the web site or maintaining of your account with D+H after receiving notice following the effective date of the amendment(s) will be considered as your agreement and consent to the amendment(s). 

Copyright and Trademarks

All content on this site is the property of or licensed by D+H (or third parties who have commercial agreements with D+H) and is protected by applicable copyright and trademark laws.

All words that appear in italics are trademarks of D+H, Limited Partnership. All other trademarks belong to their respective owners.

D+H grants you a limited license to use this content on any printed or imaged product produced by D+H and purchased by you from D+H provided that it is for your own personal or business use and not used for commercial resale or otherwise reproduced, sold, distributed, published or commercially exploited without the express written consent of D+H.

If you combine various standard and custom layout options provided by D+H or User Provided Materials (as defined below) to create unique layouts, form designs, logos or marks (collectively, "User Designs"), you agree not to create or use any User Designs that violate any proprietary right of D+H or any third party. In addition, you acknowledge that other users may have independently created identical or substantially similar custom designed layouts and that D+H shall not be liable to you or any third party for any losses, damages, claims or actions related thereto. 

User Provided Materials

You may upload or submit materials to the site (collectively, "User Provided Materials"). D+H does not actively supervise the uploading of any User Provided Materials to this web site, but it reserves the right to do so.

You agree that you will not upload, submit or otherwise transmit to D+H any of the following: 

  1. User Provided Materials which invade another person's privacy or materials that are unlawful, threatening, abusive, defamatory, obscene or materials that further the concealment or commission of a crime;
  2. User Provided Materials that are not yours to transmit;
  3. User Provided Materials that infringe upon any patent, trademark, trade secret, copyright, right of publicity, moral right or any other intellectual property right of any other person or entity;
  4. User Provided Materials containing software viruses or other harmful computer code; or
  5. User Provided Materials that in any way interfere with or disrupt D+H's services or any computer servers or networks connected to D+H's services and information technology systems.

Electronic Instructions

You authorize D+H to accept and you agree to be responsible for any instruction (an "Electronic Instruction") purported to be given by you on the D+H web site. D+H may maintain a database of your Electronic Instructions and may rely on your Electronic Instructions as if you had given them to D+H signed and in writing.

D+H may, at its discretion, decline to act on an Electronic Instruction given or purported to be given by you. D+H will not incur any liability by reason of acting or failing to act in respect of an Electronic Instruction. 

Confidentiality

The Internet is not a guaranteed secure medium of communication. However, D+H uses industry standard technologies and established security procedures in a commercially reasonable effort to safeguard the privacy of customer information provided on this web site or sent to D+H over the Internet or by other means. D+H's Security Statement is disclosed and posted elsewhere on this web site: click here. D+H's Privacy Statement is also disclosed and posted elsewhere on this web site: click here

Limitation of Liability and Disclaimers

The information, content, services, products and materials contained in this web site, including, but not limited to, text, graphics and links, are provided on an "as is" basis with no warranty.

The use of this web site is at your discretion. D+H specifically disclaims any warranty that this web site will meet your requirements or that access to the site will be uninterrupted, secure or error-free.

In no event will D+H or any of its employees, officers, directors, partners, agents, affiliates, subsidiaries, representatives, suppliers, financial institution customers or service providers be liable to any person or entity for:

(1) harm to or loss of your records or data;

(2) any claims against you by any other party; or

(3) any indirect, special, incidental, secondary, consequential or exemplary damages (including but not limited to lost profits), even if D+H has been advised of the possibility of such damages.

D+H will not be liable for any adjustments or losses caused by D+H's failure to provide timely, error-free products and services to the extent caused by or resulting from:

(1) Your violation of this Agreement, as amended from time to time;

(2) Your failure to provide an accurate shipping address or other information that you are asked to provide in connection with the provision of services;

(3) Your mistake when inputting instructions;

(4) D+H's compliance with verbal or written instructions from you not explicitly provided for on this web site;

(5) Viruses, worms, Trojan horses and other forms of harmful code, which is not detected or removed using D+H's standard virus-detection procedures;

(6) Criminal acts by you or other parties;

(7) Public authorities acting with actual or apparent authority;

(8) National or local disruptions in power, electronic, delivery or transportation networks;

(9) Failures of Internet service providers;

(10) Weather phenomena or natural disasters;

(11) Disruption or failure of communication and information systems;

(12) Loss, corruption or damage to your personal information, User Provided Materials or information regarding the printed products used or stored by D+H; or

(13) If you fail to log off when you leave your electronic device and someone else accesses your account.

Subject to the foregoing, if you notify D+H within 30 days of receiving a product or service from D+H that you are dissatisfied with the quality of the product or service provided, D+H will either reprint your order or refund your money (please refer to the Guarantee Policy also available on this web site for complete details regarding the foregoing). However, since D+H's online ordering system allows you to view the product and review it for accuracy prior to approval for printing, any print errors resulting from your failure to provide D+H with accurate information will not be accepted for reprint or refund under the Guarantee Policy. 

Order acceptance

Submission of your order does not constitute the acceptance by D+H of an order to sell. D+H reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification by D+H of your order or personal information with external parties may be conducted prior to the acceptance by D+H of any order from you.

Due to the nature of the Internet, it is not possible for D+H to limit access to its web site to those jurisdictions in which it does business. This site is intended for use only by persons residing in Canada and all pricing is stated in Canadian dollars and may be subject to taxes, as well as shipping and handling fees, applicable in particular jurisdictions unless otherwise stated. 

Termination

D+H may terminate this Agreement or the services provided on its web site at any time without reason and without advance notice. If D+H learns of, or has reasonable grounds to suspect, that your information is inaccurate, or that activity in violation of this Agreement has occurred, your order requests may be refused. D+H will have no liability for any loss, damages of any kind or inconvenience that may result from any termination hereunder. 

External sites

This site may contain links to third party sites that are provided as a convenience to you. These linked sites are entirely independent from and are not under the control of D+H, and D+H makes no representations or warranties in respect of the information, products or services found on those sites or the privacy practices of such sites. 

Indemnification

You agree to indemnify, defend and hold harmless D+H, its officers, directors, employees, agents, partners, affiliates, subsidiaries, other customers, suppliers and representatives from and against any and all claims, damages, losses, costs, and expenses (including but not limited to legal fees on a solicitor and client basis) that arise directly or indirectly from:

(a) your breach of any provision of this Agreement;

(b) any allegation that any User Provided Materials or User Designs constitute infringing marks, trademarks, materials or intellectual property of any other party; or

(c) any of your activities conducted in connection with this web site. 

Governing Law and Attornement

This web site is controlled by D+H from its offices in Ontario, Canada. By accessing this web site, you agree that all matters relating to your use of this web site, and that this Agreement, will be governed by the laws of the Province of Ontario and the laws of Canada applicable therein. 

English Language

The parties confirm that it is their wish that this Agreement, as well as all other documents relating hereto, including all notices, have been and shall be drawn up in the English language only. 

GUARANTEE POLICY

Welcome to the D+H web site. This site is intended for Canadian residents only and all prices are quoted in Canadian dollars unless otherwise indicated.

This Guarantee Policy has been updated by D+H effective June 4, 2004 and is part of and subject to the web site usage agreement (the "Agreement") that is also disclosed and posted elsewhere on this web site. For the purpose of this Guarantee, "D+H" means D+H, Limited Partnership by its general partner D+H G.P. Inc.

D+H provides a 100% satisfaction guarantee as described below (the "Guarantee") for its products ordered on this web site. If you are not satisfied with the quality of our products or services, simply notify us within 30 days of receipt of your completed order and we will reprint your order or refund your money. Please check your order details for accuracy before submitting your order to D+H. Please check the contents of your completed order promptly upon receipt from D+H. Our online ordering systems allow you to select your product choices and to review such choices and personal information provided by you for accuracy prior to you submitting the order to us. Printing errors arising from incorrect information provided to D+H will void the reprint/refund guarantee described above.

Please contact us by phone at 1-877-448-1294, Monday to Friday (8:00 a.m. to 6:00 p.m. local time) if you have any questions or concerns with respect to the product received by you.

The maximum aggregate liability of D+H and its affiliates for all claims made by you in connection with any product or service provided to you under this Agreement, regardless of whether such liability is based on breach of contract, tort, strict liability, breach of warranty, or otherwise, shall be equal to the purchase price exclusive of all taxes paid by you to D+H for such product or service.

This guarantee is in lieu of all other warranties, representations, conditions and guarantees with respect to the products and services provided under the agreement. D+H expressly disclaims any other warranties, representations, conditions and guarantees, express or implied, including without limitation warranties of merchantable quality and fitness for a particular purpose, whether under common law, statute or otherwise in law or from a course of dealing or usage of trade. 

SECURITY STATEMENT

D+H is committed to providing its customers with a secure online shopping environment.

This Security Statement applies to all personal information collected through the D+H web site and is and subject to the web site usage agreement (the "Agreement") that is also disclosed and posted elsewhere on this web site. For the purpose of this Security Statement "D+H" means D+H, Limited Partnership by its general partner D+H G.P. Inc.

This is WHAT WE DO for your protection: 

  • Provide a secure login process to our web site to prevent anyone from accessing your account information;
  • Provide encryption technology to ensure that data sent from your PC to our web server is secure. Encryption is a method of encoding data to prevent unauthorized users from reading or tampering with it. We use 128-bit encryption on our web servers, the best system currently available. To recognize that your connection to our web site is encrypted, confirm that the Internet address starts with "https" instead of "http". Some web browsers display a lock icon at the bottom of the screen. When the transmission is encrypted the lock will appear locked: (lock)
  • Use digital certificates issued by a trusted provider (the "Certification Authority") to confirm that our web site is genuine. A digital certificate is an "electronic ID" used by a company to prove its identity on the Internet. D+H's digital certificates (Entrust®) are issued by Entrust, Inc., or Entrust Limited. A digital certificate includes the name, serial number, expiration date, and digital signature of the Certification Authority, so that a recipient can verify that the certificate is genuine. You can verify a digital certificate by double-clicking on the closed padlock (lock)that comes up at the bottom right of the browser when doing business with a secure web site;
  • Use smart firewalls to protect the perimeter of our network. A firewall is a security device designed to protect a computer network from unauthorized Internet access. A firewall acts as an intelligent gatekeeper, checking and regulating the traffic so that a trusted environment (our corporate network) is protected from any attacks that come from outside the network (including the Internet);
  • Log you out automatically after a period of inactivity;
  • Use a trusted third party Internet security provider to run regular audits of our Internet security. This helps to ensure that our environment remains secure over time;
  • Continuously monitor all our internet systems to detect whether improper access has been attempted; and
  • We will never send you e-mail messages asking you to provide us with personal information by e-mail.

The Internet is a "two-way highway" and there are some additional measures that you can take to protect yourself: This is WHAT YOU CAN DO for your protection: 

  • Ensure that your browser supports 128-bit encryption and, if it does not, update your browser;
  • Always verify that our web site name appears in the Internet address field at the top of your browser;
  • Check to make sure you have a secure connection with our server before you provide any confidential information. Look for "https" at the beginning of our Internet address and a locked padlock icon at the bottom of your browser window. You can double-click the lock to check the validity of the digital certificate;
  • Always log off once you have finished shopping online;
  • Once you have logged off, clear your computer memory cache. Please refer to your browser's documentation on memory/disk caching;
  • Disable file sharing in Microsoft Windows products. The Windows family of operating systems uses a feature called "File Sharing," which allows other computers on the network to access your PC, even from across the Internet. The Help feature included with Microsoft products will help you disable file sharing on your PC (click Start, then Help, then Index, and type "disabling folder or drive sharing" to find out instructions);
  • Install a personal firewall and anti-virus software on your PC; and
  • Update your operating system and browser with security patches on a regular basis. Check at least once a week for recently published security patches on the Microsoft Windows web site, and also for browser updates.